FREQUENTLY ASKED QUESTIONS

General IT Solutions

How does KTI integrate new systems with existing infrastructure and software?

We follow a systematic approach to ensure smooth integration. First, we assess your current infrastructure to understand its capabilities and limitations. Then, we create a detailed plan to guide the process. Before anything goes live, we test the integration in a controlled setting to confirm it works seamlessly. The rollout is done in stages, with training provided for your team along the way. Once everything is in place, we monitor the system and offer ongoing support to ensure reliability.

Our solutions are designed with growth in mind. We plan ahead to ensure your resources are allocated efficiently and that your systems can handle increasing demands. By leveraging modern technologies and adaptable strategies, we make it easy to scale operations as your business grows or changes.

Security and Compliance

What authentication methods do you recommend for remote users?

We prioritize secure access by recommending a combination of role-based permissions and multi-factor authentication. This ensures only authorized users can access your systems, adding an extra layer of protection.

We take a comprehensive approach to security, addressing all key areas: 

  • For networks, we continuously monitor and manage access to reduce vulnerabilities. 
  • Endpoints are protected with proactive maintenance and real-time threat detection. 
  • Cloud environments are secured with strong encryption and strict access protocols. 
  • We also provide training to help your team recognize and avoid potential security risks. 

 

Backup and Disaster Recovery

What backup and disaster recovery solutions do you provide?

We offer customized backup and recovery plans that combine on-site and cloud-based solutions. These plans are designed around your specific recovery time and data retention needs, ensuring minimal disruption during an incident. We also regularly test our strategies to make sure everything works when it’s needed most.

Monitoring and Management

Do you offer a single-pane-of-glass management solution?

Yes, we provide an integrated management system that consolidates all your IT operations into one dashboard. This makes it easier to monitor, manage, and respond to system events, ensuring efficiency and better decision-making.

Our monitoring systems are tailored to provide comprehensive visibility into your IT environment. These include capabilities for tracking system performance, identifying potential issues early, and automating routine maintenance tasks to keep everything running smoothly. 

 

Custom Solutions

Can KTI customize solutions for unique business needs?

Of course! We know every business is different, so we create solutions tailored to your specific challenges and goals. Whether it’s streamlining processes, improving compliance, or addressing unique IT requirements, we’ll work closely with you to design a solution that fits.

We’re committed to making sure you’re happy with our services. We regularly gather feedback to understand your experience and track key performance metrics like resolution times and service quality. We also hold regular reviews to discuss how we’re meeting your needs and identify any areas for improvement.

Our ticketing system provides end-to-end management of your IT requests, from logging and prioritizing issues to tracking their resolution. We also offer detailed reporting so you can see trends, performance metrics, and how quickly issues are being addressed.

Yes, we do! We offer hands-on workshops, easy-to-follow guides, and personalized sessions to make sure your team knows how to use your IT systems effectively.

Service Approach

How do you handle third-party vendors?

While we strive to manage everything in-house, there are times when third-party vendors are involved. When that happens, we ensure you’re informed, thoroughly vet the vendors to meet our standards, and take full responsibility for their performance.

We focus on more than just fixing issues—we aim to prevent them. Our proactive approach, industry expertise, and commitment to transparency help us deliver IT solutions that truly align with your business goals.

Support and Operations

How are your business operations structured for service and support?

Our hybrid operations model combines centralized offices for coordination and strategy with a remote support team that’s available 24/7. This ensures flexibility and round-the-clock availability to meet your needs.

We follow a structured escalation process. Critical issues are prioritized and handled with the utmost urgency, with leadership oversight and additional resources brought in if necessary. We also coordinate with external partners when required to resolve issues quickly and effectively.

Cybersecurity Practices

What cybersecurity measures do you implement to ensure the safety of my IT infrastructure?

Security is at the core of what we do. We monitor your systems 24/7 to identify and respond to potential threats in real time. Access controls, multi-factor authentication, and regular compliance reviews further strengthen your defenses. Additionally, we provide training to help your team stay vigilant against cyber risks.

Disaster Recovery and Business Continuity

How does KTI manage disaster recovery and ensure business continuity?

Our disaster recovery plans are designed to minimize downtime and data loss. We work with you to define clear recovery goals and ensure your systems are prepared to handle disruptions. Additionally, our business continuity planning ensures that your operations can continue running smoothly, even during unexpected events.