IT Help Desk Services

Resolve pressing IT issues faster with a dependable IT help desk at your service.

11 Years

Experience providing support for data centres


Of clients’ service level agreements met over the past two years

<30 Minutes

Average response time for our helpdesk services

Overcome IT Challenges With Reliable Managed Help Desk Services

Reimagine IT problem-solving with trustworthy helpdesk services dedicated to delivering excellent customer support.


Why choose Kearns Technology for IT help desk services?

Request a quote for Help Desk Services


Mississauga IT Consulting Services

Expedite Issue Remediation With Our 24/7 Helpdesk Support Services


IT issues can arise at any time, even when you’re out-of-office. The loss of even a few minutes to downtime can prove costly.

When problems occur, our managed helpdesk technicians take immediate action to monitor and defuse the situation in real time to minimize business impact.

If we uncover an issue that our remote helpdesk services cannot resolve, we escalate it to our higher-level engineers for rapid remediation. We also offer on-site support services for complex IT issues.

With 24/7 technical support and an average response time of under 30 minutes, you’ll always enjoy peace of mind working with our IT helpdesk.

Experience the Benefits of Our Managed Help Desk Services

Avoid Multiple Points of Contact With One Source for Managed Help Desk Services

When you outsource your IT help desk to us, you benefit from helpdesk services that prioritize customer service and service delivery.

We act as your single source of truth for helpdesk support services by offering:

Service Level Agreements (SLAs)

Users expecting top-quality results can rest assured that our IT help desk services met 100% of clients’ service level agreements over the past two years.

Governance and Policy Support

We offer a dedicated portal that allows you to monitor tickets in real time, in addition to request management reporting for auditing and governance purposes.

Flexible Billing Models

We keep our outsourced helpdesk support affordable by adapting it to your billing cycle and cash flow to align with your needs.

Regular Communication

Our team keeps you informed through regular check-ins and strategy meetings that create custom that help you reach your business objectives.

Types of IT Managed Services