IT Help Desk Services
Resolve pressing IT issues faster with a dependable IT help desk at your service.
11 Years
Experience providing support for data centres
100%
Of clients’ service level agreements met over the past two years
<30 Minutes
Average response time for our helpdesk services
Overcome IT Challenges With Reliable Managed Help Desk Services
Overcome IT Challenges With Reliable Managed Help Desk Services
Overcome IT Challenges With Reliable Managed Help Desk Services
Reimagine IT problem-solving with trustworthy helpdesk services dedicated to delivering excellent customer support.
Why choose Kearns Technology for IT help desk services?
- Accelerate IT issue resolution with 24/7 helpdesk services with an average response time of under 30 minutes
- Enjoy superior support services that met 100% of clients’ service level agreements over the last two years
- Get back online quickly post-disaster with help desk support services that include full server restoration
- Benefit from on-site and remote helpdesk services that focus on eliminating recurring IT issues at the source.
- Receive ongoing IT performance updates tech support with regularly scheduled check-ins and strategy meetings with our team
Request a quote for Help Desk Services
OUR CLIENTS
Expedite Issue Remediation With Our 24/7 Helpdesk Support Services
IT issues can arise at any time, even when you’re out-of-office. The loss of even a few minutes to downtime can prove costly.
When problems occur, our managed helpdesk technicians take immediate action to monitor and defuse the situation in real time to minimize business impact.
If we uncover an issue that our remote helpdesk services cannot resolve, we escalate it to our higher-level engineers for rapid remediation. We also offer on-site support services for complex IT issues.
With 24/7 technical support and an average response time of under 30 minutes, you’ll always enjoy peace of mind working with our IT helpdesk.
Experience the Benefits of Our Managed Help Desk Services
Experience the Benefits of Our Managed Help Desk Services
IT issues never take a day off, and can arise at any time. That’s why we provide 24/7 outsourced helpdesk support.
Whether you require remote or on-site support, our managed helpdesk is ready to assist you with:
- Network support
- Data centre restoration
- Hardware and software support
- And more
Solve persistent IT issues in real time and return to work faster with top-quality IT help desk services.
At Kearns Technology, we take a proactive approach to IT issue remediation with our convenient remote helpdesk services.
Overcome difficult IT challenges faster and more efficiently with reliable remote helpdesk support services that feature:
- An advanced ticketing system
- Access to three tiers of helpdesk technicians
- An average response time of less than 30 minutes
- Support services that met 100% of clients’ SLAs in the last two years
- And more
Let our helpdesk services manage and resolve your issues so you can focus on managing your business with confidence.
When you outsource your IT help desk to Kearns Technology, you get more than just a break-fix service. Our technicians also specialize in data centre support.
Backed by 11 years of experience, our managed helpdesk services ensure your data centre maintains peak performance with:
- Virtualization
- Disaster recovery
- Risk assessments
- Complete adaptability
- Infrastructure flexibility
- Access to Tier 1 data centre vendors
- Automated monitoring and management
- Managed backups and data loss prevention
- And more
Resolve issues within your data centre environment with our trusted helpdesk services.
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Avoid Multiple Points of Contact With One Source for Managed Help Desk Services
When you outsource your IT help desk to us, you benefit from helpdesk services that prioritize customer service and service delivery.
We act as your single source of truth for helpdesk support services by offering:
Service Level Agreements (SLAs)
Users expecting top-quality results can rest assured that our IT help desk services met 100% of clients’ service level agreements over the past two years.
Governance and Policy Support
We offer a dedicated portal that allows you to monitor tickets in real time, in addition to request management reporting for auditing and governance purposes.
Flexible Billing Models
We keep our outsourced helpdesk support affordable by adapting it to your billing cycle and cash flow to align with your needs.
Regular Communication
Our team keeps you informed through regular check-ins and strategy meetings that create custom that help you reach your business objectives.
