IT Support Services
Regain control of your workday with help from a trusted team of IT support specialists.
<30 Minutes
Average response time for all IT issues
100%
Of client SLAs met through our computer support
11 Years
Of data centre management experience
IT Support Services
IT Support Services
IT Support Services
Minimize interruptions to your day-to-day operations with IT support designed for every small to medium size company.
Why choose Kearns Technology for IT support?
- Fast-track IT issue resolution with a 30-minute average response time guaranteed by our Service Level Agreements.
- Access 24/7 IT support services available by phone, email, and through our comprehensive ticketing portal.
-
Eliminate recurring outages and downtime with reliable remote and
on-site IT support. - Stay updated on IT performance with ongoing patch management for hardware, software, and applications.
- Benefit from reliable localized tech support that never uses outsourcing to solve problems.
Request a quote for IT Support Services
OUR CLIENTS
Benefits Of Our IT Support Services
Managing and resolving IT issues can be challenging. Without the proper support in your corner, major issues go unresolved, which directly impacts your productivity.
As a leading managed service provider, Kearns Technology’s computer tech support gives you total peace of mind with services that cover:
- Cloud computing support
- Responsive helpdesk services
- Remote and on-site IT support
- Data backup and disaster recovery
- Network monitoring and maintenance
- And more
Maintain business continuity and reach your business goals with dependable IT computer support.
Frequently Asked Questions About IT Support Services
Our outsourced IT support is backed by a 30-minute average response time. We’ve also met 100% of our clients’ SLAs over the past two years.
Additionally, our “one vendor, one invoice” business model gives you access to all of the IT support services you need from a single, trustworthy managed service provider.
As one of the leading IT support companies, transparency is an important part of what we do.
That’s why we initiate regularly-scheduled check-ins and strategy meetings to review performance and outcomes and ensure we are delivering superior customer service.
You will also receive a Monthly Performance Update with real-time metrics, and quarterly reviews from our client success team.
Your IT support will vary in cost depending on various factors, which include:
- The size of your business
- The complexity of the IT issues you’re facing
- The services required to solve your problems
You can usually expect to spend between a few hundred to a few thousand dollars monthly, depending on your business’s particular IT support needs.
However, we keep our services cost-effective with a flexible billing model that can easily adapt to your billing cycle and cash flow.
Prioritize Productivity With a Dependable IT Support Company
Maintain business continuity and reach your business goals with dependable IT computer support.
When you rely on multiple sources for IT support, you run the risk of inconsistent support, rising costs, and lingering issues going unresolved.
We understand the frustration that can cause, which is why we offer all of the IT support services you need under one roof.
Partner with us for cost-effective IT computer support that includes:
- Cloud computing support
- Support for your data centre
- Reliable 24/7 IT helpdesk services
- Access to multiple tiers of technicians
- Proactive remote and on-site IT support
- Automated network alerting and monitoring
- A dedicated account manager as your main point of contact
- And more
